These Rules of Residence determine the order of accommodation, use of services and behavior of Guests in Entertainment and hotel complex "Black Mountain" (further — "Hotel").
1. General provisions
1.1. These Rules determine the order of stay, use of services and behavior of Guests in the "Chorna Gora" entertainment and hotel complex (hereinafter - the Hotel).
1.2. The fact of settling in, paying for accommodation or using any of the Hotel's services means full and unconditional acceptance of these Rules.
1.3. The relationship between the Guest and the Hotel is governed by the legislation of Ukraine, in particular the Civil Code of Ukraine and the Law of Ukraine "On the Protection of Consumer Rights".
1.4. The rules are binding for all Guests regardless of the booking method or form of payment.
1.5. The hotel has the right to change the Rules. The current edition is published on the website www.chornagora.com.
2. Check-in and check-out
2.1. Check-in time is from 14:00.
2.2. Check-out time is until 12:00.
2.3. The minimum reservation period is 3 days.
2.4. Early check-in or late check-out is possible only if there are free rooms and is paid additionally upon the approval of the administration.
2.5. Upon check-in, the Guest must present an ID document.
2.6. The hotel has the right to refuse check-in to persons under the influence of alcohol or drugs or those who violate public order.
3. Obligations of the Hotel
- provision of a serviceable, clean and sanitary room;
- provision of inventory according to room category;
- room cleaning according to the schedule;
- elimination of deficiencies within a reasonable period of time or provision of an alternative;
- ensuring the safety of Guests within the scope of competence;
- provision of reliable information about services and tariffs.
4. Responsibilities of the Guest
- comply with these Rules and internal procedures;
- treat the property of the Hotel with care;
- follow fire safety rules;
- observe silence from 22:00 to 08:00;
- notify the administration about malfunctions;
- do not allow the presence of outsiders without registration.
5. Liability for property
5.1. The hotel is responsible for the Guest's belongings in accordance with Art. 970 of the Civil Code of Ukraine.
5.2. The hotel is not responsible for items left in common areas.
5.3. Forgotten things are stored for up to 6 months.
6. Damage to property
6.1. The guest compensates the actual damages caused to the Hotel.
6.2. Removal of property from the room is prohibited.
6.3. In case of loss of the key/card, a fine is charged according to the tariffs.
7. Accommodation procedure
Prohibited:
- smoking in rooms and on balconies;
- cooking in the rooms;
- use of powerful electrical appliances;
- living with animals without permission;
- storage of dangerous substances;
- violation of peace and public order;
- arbitrary movement of furniture.
8. Eviction
8.1. The Hotel has the right to evict the Guest without compensation in case of gross violation of the Rules.
8.2. In other cases, the Guest may be given 24 hours notice.
9. Agreement
9.1. The contract is considered concluded from the moment of registration and payment.
9.2. Payment confirms agreement with the Rules.
10. Cancellation and refunds
The procedure for refunds is determined by the cancellation policy published on the website.
10.1. In case of non-arrival of the Guest, the advance payment is not returned.
10.2. Fees of payment systems are not compensated.
11. Force majeure
11.1. The hotel is released from responsibility in case of force majeure.
11.2. Funds can be returned or transferred by agreement of the parties.
12. Sanitary days
12.1. The hotel has the right to announce sanitary days.
12.2. Notification is made no less than 24 hours in advance.
12.3. Compensation or an alternative is possible.
13. Additional services
- Parking is free
- Wi-Fi is free
- Restaurant — 09:00–22:00
- Sauna and bath services — according to tariffs
- Cleaning — according to the schedule or on demand
14. Settlement of disputes
14.1. Disputes are resolved through negotiations.
14.2. In case of failure to reach an agreement - in court.