These General Terms and Conditions (further — "Terms") is a public offer in accordance with the Civil Code of Ukraine and regulates the procedure for providing services Entertainment and hotel complex "Black Mountain" (further — "Complex").
1. General provisions
1.1. These Terms are a public offer in accordance with the Civil Code of Ukraine and regulate the procedure for the provision of services by the Complex.
1.2. Use of the site www.chornagora.com, making a reservation, paying for services or staying on the territory of the Complex means full and unconditional acceptance of these Terms.
1.3. The administrator of services and the owner of the Site is Entertainment and hotel complex "Black Mountain".
1.4. The terms and conditions are binding for all guests, visitors and users of the Site.
2. Subject of the contract
2.1. The complex provides the following types of services:
- hotel accommodation;
- leisure and entertainment services;
- catering services;
- rental of gazebos, deckchairs, bathing areas, swimming pools and other infrastructure;
- additional services indicated on the Site or in the administration of the Complex.
2.2. The user undertakes to pay for the services in accordance with the current tariffs published on the Site or provided by the administration.
2.3. The complex reserves the right to change the list of services and tariffs (cost of services) without prior notice, unless otherwise stipulated by the contract or current legislation.
3. Booking and payment
3.1. Booking of services is carried out through the Site, by phone, e-mail or in another way specified by the Complex.
3.2. Full or partial payment (advance payment) may be required to confirm the reservation.
3.3. The fact of payment is considered confirmation of the conclusion of the contract between the User and the Complex.
3.4. In case of violation of the payment terms, the Complex has the right to cancel the reservation.
3.5. All payments are made in the national currency of Ukraine, unless otherwise stipulated in the terms of payment.
4. Cancellation and refund
4.1. The user has the right to refuse services in accordance with the booking rules.
4.2. Refunds are made in accordance with the tariffs and cancellation conditions published on the Site or provided by the administration.
4.3. In case of untimely cancellation, the Complex has the right to withhold the actual costs or fines provided for in the tariff.
4.4. In case of non-arrival (not check-in/check-in), the prepayment is not returned, unless otherwise provided by the tariff.
5. Rights and obligations of the parties
The complex is obliged to:
- provide services of appropriate quality in accordance with the standards and description;
- to ensure the safety of guests within the limits of their competence;
- provide reliable information about services and tariffs;
- respond to customer requests in a reasonable time.
The complex has the right to:
- refuse to provide services if the Client violates the rules of conduct;
- demand compensation for damages caused to the property of the Complex;
- to change tariffs and conditions of service provision.
The client is obliged to:
- observe the rules of residence and behavior on the territory of the Complex;
- pay for services in a timely manner;
- not to violate public order and the rights of other guests;
- treat the property of the Complex with care.
The client has the right to:
- receive services in accordance with the terms of the contract;
- contact the administration with suggestions and complaints;
- to demand proper quality of services.
6. Limitation of liability
6.1. The complex is not responsible for:
- actions of third parties, including other guests;
- loss or damage to personal belongings left unattended;
- damage caused by violation of the rules of the Client's stay;
- infrastructure disruptions caused by force majeure.
6.2. The Complex's liability cannot be limited to the extent prohibited by the legislation of Ukraine.
6.3. The client bears full financial responsibility for the damage caused to the property of the Complex.
7. Force majeure
7.1. The parties are released from responsibility for non-fulfillment of obligations in the event of force majeure (military operations, natural disasters, fires, decisions of authorities, etc.).
7.2. The term of performance of obligations is extended for the period of force majeure.
8. Intellectual property
8.1. All content of the Site (texts, photos, videos, logos, design, structure, etc.) is the property of the Complex or is used on legal grounds.
8.2. Copying, distribution, modification or use of materials without the written permission of the Complex is prohibited.
9. Personal data
9.1. Personal data is processed in accordance with the Privacy Policy published on the Site.
9.2. The user agrees to the processing of his data when booking or using the Site.
10. Website language and legal validity of the translation
10.1. The official language of this Website, as well as the only language of the original text of all materials, documents, terms and conditions and the Privacy Policy, is Ukrainian.
10.2. For the convenience of users, the Website may provide the ability to view content in other languages. All translations of Website materials into any other languages are performed using artificial intelligence systems (automatic machine translation).
10.3. Translations in other languages are provided for informational purposes only and are not legally binding. In case of discrepancies, inaccuracies, ambiguities or contradictions between the version of the site in any other language and the version in Ukrainian, the text in Ukrainian has absolute priority.
10.4. All rights, obligations, legal terms, rules and regulations published on this Website are accepted, interpreted and applied exclusively on the basis of the original text in the Ukrainian language. The Website owner is not responsible for possible inaccuracies, inaccuracies or semantic errors that have arisen as a result of automatic translation by artificial intelligence.
11. Resolution of disputes
11.1. All disputes and disagreements are resolved through negotiations.
11.2. In case of failure to reach an agreement, the dispute shall be resolved in court in accordance with the legislation of Ukraine.
11.3. The place of consideration of disputes is the court at the place of registration of the Complex.
12. Changes to terms
12.1. The complex has the right to change these Terms unilaterally.
12.2. The current version of the Terms is always available on the Site.
12.3. Continued use of the Site or services after the changes are made means you agree to the updated Terms.